Purchase Option Cancellation Policy

Purchase Option Cancellation Policy

PetKith Subscription & Auto-Delivery Policy

Last Updated: October 2026

At PetKith, we want to make caring for your pet as easy and flexible as possible. Our Subscribe & Save purchase option allows you to receive automated, recurring deliveries of your favorite PetKith products at an exclusive discounted price (15% OFF) without worrying about running out.

Please review our policy below regarding how recurring orders work, how to manage or cancel your subscription, and our cancellation deadlines.

1. How Subscribe & Save Works

When you choose the "Subscribe & Save" option at checkout:

  • You authorize PetKith to automatically charge your saved payment method on a recurring basis according to your selected delivery frequency (e.g., every 30, 60, or 90 days).

  • You receive an ongoing 15% discount on every subscription order compared to standard one-time purchases.

  • Your subscription continues automatically until you choose to pause, skip, or cancel it.

2. How to Cancel or Modify Your Subscription

You are in full control of your subscription and can cancel or make adjustments at any time with no long-term commitments or cancellation fees.

Option A: Self-Service Customer Portal (Recommended)

  1. Log in to your PetKith Account on our website.

  2. Navigate to the Manage Subscriptions section.

  3. Select the active subscription you wish to modify.

  4. Click Cancel Subscription (or choose to Pause, Skip Next Order, or Change Delivery Frequency).

Option B: Customer Support Assistance If you need help, you can contact our support team at petkith@outlook.com Please include your name, account email, and order/subscription details.

3. Cancellation Deadline & Cutoff Time

To prevent being charged for your next upcoming scheduled shipment, you must cancel or modify your subscription at least 24 hours before your next scheduled billing date.

  • Email Reminders: We send an automated email notification a few days prior to each recurring charge so you always have time to update your preferences.

  • Late Cancellations: If a cancellation request is submitted after a recurring order has already been processed or shipped, that specific order cannot be canceled mid-transit. However, your subscription will be canceled for all future billing cycles, and you may return the unopened item under our 30-Day Money-Back Guarantee.

4. One-Time Order Cancellations

If you placed a standard one-time purchase (non-subscription) and wish to cancel it:

  • Please email us immediately at petkith@outlook.com within 1 hour of placing the order.

  • Because our fulfillment center processes and dispatches orders quickly within 24 hours, we cannot guarantee cancellations once an order enters processing. If shipped, you may return the unopened package upon delivery for a full refund.

5. Refunds & Guarantee

All purchases—both one-time orders and recurring subscription shipments—are protected by our 30-Day Risk-Free Satisfaction Guarantee. If you or your pet are not completely satisfied, contact us within 30 days of receipt for return instructions and a full refund.

6. Contact Us

If you have any questions regarding your subscription or purchase options, please reach out to our team:

  • Customer Support Email: petkith@outlook.com

  • Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)